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Welcome to Arcano Economics support page

As a subscriber to the Premium service, you have unlimited access to our extensive production of macroeconomic research, as well as to exclusive periodic events.

This page provides support instructions for the users of our website, as well as answers to the most frequently asked questions.

For further information or assistance, please contact us at +34 91 159 24 62 or arcanoresearch@arcanopartners.com

Before getting started

Our research contents are accessible from PC and iOS mobile devices. Please read carefully and follow the instructions below before getting started.

As a new user, you will receive a welcome mail with a link to set your Log In credentials. In order to access the website from your PC, go to our home page and click on the Private Area button at the top right-hand side of your screen.

Download and install the software plug-in you will find at the bottom of the Log In page required by your operating system.  This step is compulsory to viewing the research contents. Once you have the plug-in installed, set up your password by clicking on the link provided in the welcome e-mail. Use your e-mail address as your user ID.

You may also download the plug-ins by clicking on the following links:

Should you or you IT services need further information about the technical specifications of the plug-in, please let us know. The platform will work properly on all web browsers except for Internet Explorer.

In order to access the website from your mobile devices, please download the Arcano Economic Research app from App Store (iOS). The Android app is temporarily disabled, we will inform you as soon as it is available again.

We suggest that you tick the ‘Remember Me’ checkbox if you do not want to re-type your login information on your next visit, and that you add the researchmacro.arcanopartners.com URL to your browser bookmarks. 

 

Navigating the website

The home page features our most recent reports, chartbooks and webinars. By clicking on Document Library you will be able to search all documents by text, date or topic.

 

You may also use the search engine at the top right-hand side of the page to find research contents by text.

 

Changing your password

You may change your password as many times as you wish. Just click on the arrow next to your ID name to drop down the menu, go to My Profile and click on Pasword Update. 

 

 

I forgot my password

If you have forgotten your password, you can reset it by clicking on ‘Forgot password’. Enter your email and you will receive a link to reset it. The security question is case sensitive, so please make sure you type is just as you did the first time. Should you have trouble setting your password, please contact us as +34 91 159 24 62 or arcanoresearch@arcanopartners.com.

 

Eror messages

In order to access research documents from a PC, you need to download and install the software plug-in for Windows or Mac that you will find at the bottom of the Sign In (Private Area) page. 

In order to access research documents from a PC, you need to download and install the software plug-in for Windows or Mac that you will find at the bottom of the Sign In (Private Area) page.   

Authentication failed. Please try again

You may be entering the wrong password. Please check that you do not have Caps Lock enabled. If the error persists, you can click on "I forgot my password" to reset it. 

You have reached the maximum number of devices allowed. Please contact the administrator

Each user can access the website from a maximum of three different devices for security reasons. When this number is exceeded, the system automatically blocks access. Please contact us to activate your new device. 

 

FAQ

How can I contact Arcano Economics?

We are at your full disposal at + 34 91 159 24 62 or arcanoresearch@arcanopartners.com. 

Why do I have to download and install a software plug-in?

The Arcano Economics service is for the exclusive use of our subscribers. The software plug-in identifies the devices you are accessing from (both PCs and mobile devices) for your own security.

What if I change my computer or mobile device?

In that case, please contact us at +34 91 159 26 62 or arcanoresearch@arcanopartners.com, and we will authorise your new device. 

Can I get access from any browser?

The platform works perfectly in all browsers except Internet Explorer

May I change my browser?

Yes, whenever you want to. Sign in, go to "My Profile", and click on ‘Change Password’. 

May I gain access from my mobile devices?

Yes, from both iPads and iPhones (Android devices are temporarily disabled). To do so, go to the Apple Store and download the ‘Arcano Economic Research’ app.

Why do I have to answer the security question?

The security question will allow you to reset your password in case you forget it.

I have already downloaded the software plug-in, but I still get an error message

Please go to C:\Program Files \ArcanoLoginDesktop and double click ArcanoLoginDesktop to reset it. 

Soporte

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Madrid

+34 91 353 21 40
arcanoresearch@arcanopartners.com